Business Process Reengineering is a concerted initiative to radically change an organisation's processes, its information systems and business functions to achieve quantum leaps in efficiency, product or service quality and profitability.

Process complexity and variability combine to obscure relationships between cause and effect. Most companies fail to consider overall process performance as they  create new policies and procedures designed to meet the shifting needs of their market, industry or strategy.

While companies in crisis can use Business Process Reengineering as a mean of recovery, successful ones gain competitive edge with it. For a part of the company - or sometimes for the entire organisation - the necessity of implementing BPR can be provoked by a number of factors. The most usual ones are as follows:

• Introducing a new information system;
• Extending business portfolio with new service / field of operation;
• Improving processes so that they can be completed in a faster, more cost-efficient and more client-oriented way.